Job Vacancy: Teller
Job Title: Teller
Location: Covenant Microfinance Bank, (Abeokuta, Akute, and Ifo Branch)
Job Type: Full-time
Job Summary:
Covenant Microfinance Bank is seeking a reliable and customer-focused Teller to manage and process customer transactions efficiently. The ideal candidate will have strong attention to detail and a passion for delivering exceptional service in a fast-paced environment.
Key Responsibilities:
(1) Transaction Processing:
– Accurately process customer transactions, including deposits, withdrawals, transfers, and payments.
– Verify and validate customer identification and transaction documents.
– Ensure all transactions comply with the bank’s policies and procedures.
(2) Customer Service:
– Provide prompt, courteous, and efficient service to all customers.
– Address customer inquiries and provide information on the bank’s products and services.
– Assist customers with account-related issues and escalate complex cases to the appropriate department.
(3) Cash Management:
– Manage cash levels in the teller drawer and ensure proper balancing at the end of each day.
– Report any discrepancies or unusual transactions to the supervisor immediately.
– Prepare and submit daily cash reports as required.
(4) Compliance and Security:
– Adhere to all security protocols and procedures to safeguard the bank’s assets.
– Identify and report any suspicious transactions or potential fraud in accordance with the bank’s anti-money laundering (AML) policies.
– Maintain confidentiality of customer information at all times.
(4) Administrative Support:
– Assist with the opening and closing of the branch as needed.
– Support other bank staff with administrative tasks when necessary.
– Participate in regular training and development sessions to stay updated on banking regulations and best practices.
Qualifications:
– Education:
A minimum of a High School Diploma or Bachelor’s degree in Banking, Finance, or a related field is an advantage.
– Experience:
– Previous experience as a Teller or in a customer service role within a financial institution is preferred.
– Skills:
– Strong numerical and accuracy skills.
– Excellent communication and interpersonal skills.
– Proficiency in using banking software and Microsoft Office Suite.
– Ability to handle cash and financial transactions securely.
Key Competencies:
– Integrity and honesty.
– Strong customer service orientation.
– Ability to work efficiently under pressure.
– Attention to detail and accuracy.
How to Apply:
Interested and qualified candidates should send their resume and a cover letter to HR Email Address with the subject line “Application for Teller Position.”
Application Deadline: (on or before 2nd September 2024)
Covenant Microfinance Bank is an equal-opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.
Note: Only shortlisted candidates will be contacted.