Job Vacancy: Customer Service Officer
Job Title: Customer Service Officer
Location: Covenant Microfinance Bank, (Abeokuta, Akute, and Ifo Branch)
Job Type: Full-time
Job Summary:
Covenant Microfinance Bank is looking for a friendly and proactive Customer Service Officer to join our team. The ideal candidate will be responsible for ensuring excellent customer satisfaction by providing top-notch support, resolving customer inquiries, and assisting with the bank’s services and products.
Key Responsibilities:
(1) Customer Interaction:
– Greet and attend to customers in a courteous and professional manner.
– Handle customer inquiries regarding bank products, services, and policies.
– Assist customers with account-related issues, including opening new accounts, updating information, and processing transactions.
(2) Issue Resolution:
– Address and resolve customer complaints in a timely and effective manner.
– Escalate unresolved issues to the appropriate departments or supervisors when necessary.
– Follow up with customers to ensure their issues have been fully resolved.
(3) Product Promotion:
– Educate customers on the bank’s products and services, including loans, savings accounts, and other financial services.
– Cross-sell bank products that meet customer needs and contribute to branch sales targets.
(4) Documentation and Reporting:
– Maintain accurate records of customer interactions, transactions, and complaints.
– Prepare and submit regular reports on customer service activities and feedback.
– Ensure compliance with the bank’s policies, procedures, and regulatory requirements in all customer interactions.
(4) Team Collaboration:
– Work closely with other bank staff to ensure seamless service delivery.
– Participate in team meetings and contribute to the improvement of customer service processes.
Qualifications:
–Education:
– Bachelor’s degree or HND Upper Credit in Business Administration, Banking & Finance, or a related field.
– Experience:
– Minimum of 1-3 years of experience in customer service, preferably in a financial institution.
– Skills:
– Excellent communication and interpersonal skills.
– Strong problem-solving abilities and attention to detail.
– Proficiency in Microsoft Office Suite and banking software.
– Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Key Competencies:
– Customer-focused mindset.
– Strong organizational skills.
– Patience and empathy in dealing with customers.
– Ability to work independently and as part of a team.
How to Apply:
Interested and qualified candidates should send their resume and a cover letter to HR Email Address with the subject line “Application for Customer Service Officer Position.”
Application Deadline (on or before 2nd September 2024)
Covenant Microfinance Bank is an equal-opportunity employer. We are committed to fostering an inclusive and diverse workplace that reflects the communities we serve.
Note: Only shortlisted candidates will be contacted.