Privacy Policy

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Covenant Microfinance Bank as a financial institution values the privacy of visitors and users of her website (http://covenantmfb.com.ng) and is committed to ensuring that information(s) provided is kept to acceptable standard within her sphere of operation.
As a Customer/Partner/Guest of Covenant Microfinance Bank (hereinafter called “CovenantMFB”), we treat your personal information as private and confidential. We are dedicated to protecting your privacy and providing you with the highest level of security at any point of interaction with us. This Privacy Policy document contains types of information that is collected and recorded by CovenantMFB and how we use it.
Please read the following carefully to understand our views and practices regarding your personal data and how it will be treated.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

Information we collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information. Information we collect may include any of the following; website visits, applications, identification documents, curriculum vitae, personal financial statements, Transactional account history, payment records, debit card usage interactions with relationship managers, and other third parties (credit bureaus, payment gateways, other financial institutions…) and other written or electronic communication reflecting information such as your name, address, passport details, identification numbers, biometric information, telephone number, occupation, assets, income and any other information we deem necessary.
We may also use information received from third parties such as family, solicitors, friends or employers, website/ social media pages made public by you, government agencies, regulators, supervisory or credit agencies.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

Cookies

Cookies are small text files stored on your computer or mobile devices whenever you visit a website. Like any other website, CovenantMFB uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.
Apart from the data that you elect to disclose and share with us, we cannot access your computer or any other information about you with cookies.

Although most browsers automatically accept cookies, you can amend your browser settings to disable cookies. This may however prevent you from fully experiencing the website as it was intended.

How we use your information

We use the information we collect in various ways, including to:

  • Provide, operate, and maintain our website
  • Improve, personalize, and expand our website
  • Understand and analyze how you use our website
  • Updating and enhancing your records with us
  • Develop new products, services, features, and functionality
  • Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
  • Contacting you via emails or Mobile, for example in instances where we suspect account intrusion
  • Identify and prevent fraud
  • Conducting and improving our businesses and improving your experience with us
  • Reviewing credit or loan eligibility.
  • Preventing money laundering or terrorism financing activities.
  • Complying with our legal obligations and assisting government and law enforcement agencies or regulators/supervisors
  • Identifying and informing you about other products or services that we think may be of interest to you.
  • Processing your job application if you apply for a job with us.
    We may also collect, use and exchange your information in other ways permitted by law.

Log Files

CovenantMFB follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.

The collection and use of personal data by CovenantMFB is guided by the following principles;
  • be processed fairly, lawfully and in a transparent manner.
  • be obtained for a specified and lawful purpose and shall not be processed in any manner incompatible with such purposes.
  • be adequate, relevant and limited to what is necessary to fulfil the purpose of processing.
  • be accurate and where necessary, up-to-date. In the event data is inaccurate, steps should be taken to rectify or erase such data.
  • not be kept for longer than necessary for the purpose of processing.
  • be processed in accordance with the data subject’s rights
  • be kept safe from unauthorised processing, and accidental loss, damage or destruction using adequate technical and organizational measures.

 

Who we share your information with

CovenantMFB in efforts to provide you with excellent products and services may need to outsource its product delivery, this will be done in line with relevant regulations and law. We may share your information in order to provide you with products or services you’ve requested.
We may also share your information where we have a public or legal duty to do so, when we need it to conclude regulatory reporting and when we have requested and received your permission to share it.

Individual rights

The right to be informed

To emphasize the need for transparency over the usage of personal data, we ensure fair processing of information typically through this privacy policy.

The rights to access

Individuals have the right to access information the Bank holds, access their personal data and other supplementary information and obtain information about how we process it

The right to restrict processing

Individuals have a right to ‘block’ or withdraw their consent to our processing of your information, which you can do at any time. When processing is restricted, we are permitted to store the personal data, but not further process it.

The right to rectification

Individuals are entitled to have personal data rectified if it is inaccurate or incomplete. If this personal data in question has been disclosed to third parties, they must be informed of the rectification where possible. The Bank must also inform the individuals about the third parties to whom the data has been disclosed where appropriate

The right to erasure

Individuals have the right to request the deletion or removal of personal data where there is no compelling legal or regulatory requirement for its continued processing. The Bank will make sure that this right is protected.

The right to data portability

We will ensure that personal data is moved, copied or transferred easily from one IT environment to another in a safe and secure way, without hindrance to usability.

The right to object

Individuals have the right to object to our processing of their information in some circumstances.

Individual Responsibility

Individuals are responsible for making sure the information provided to the Bank is accurate and should inform the Bank on any changes as it occurs, this will enable us to update your information with us.

Third-Party Sites and Services

CovenantMFB’s websites, products, applications, and services may contain links to third-party websites, products and services. Our products and services may also use or offer products or services from third parties. Information collected by third parties, which may include such things as location data or contact details is governed by their privacy practices and CovenantMFB will not be liable for any breach of confidentiality or privacy of your information on such sites . We encourage you to learn about the privacy practices of those third parties.

Social Media Platforms

CovenantMFB may interact with registered users of various social media platforms, including Facebook, Twitter, LinkedIn and Instagram. Please note that any content you post to such social media platforms (e.g. pictures, information or opinions), as well as any personal information that you otherwise make available to users (e.g. your profile) is subject to the applicable social media platform’s terms of use and privacy policies. We recommend that you review these information carefully in order to better understand your rights and obligations with regard to such content.

How Long We Store Your Information

We retain your data for as long as is necessary for the purpose(s) that it was collected. Storage of your data is also determined by legal, regulatory, administrative or operational requirements. We only retain information that allows us comply with legal and regulatory requests for certain data, meet business and audit requirements, respond to complaints and queries, or address disputes or claims that may arise.
Data which is not retained is securely destroyed when it is identified that is no longer needed for the purposes for which it was collected.

Privacy Policy Changes

This Privacy Notice may be updated from time to time to reflect the legal, regulatory and operating environment and such revised versions will automatically become applicable to you. We also encourage you to check this page from time to time for updates to this policy.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to ebusiness[at]covenantmfb[dot]com[dot]ng

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